314 West Street UMINA BEACH NSW 2257

Terms and Conditions - Online Purchases

Seaspray Valuations & Fine Jewellery Pty Limited trading as Seaspray Jewellery

ABN: 91 147 327 893
Postal Address:
314 West Street
UMINA BEACH NSW 2257
AUSTRALIA
Phone: +61 2 4341 2223

Email: david@seasprayjewellery.com.au

Shipping Destinations: 

Seaspray Valuations & Fine Jewellery ships goods Australia wide.

At this time we do NOT accept international orders from other countries.

Shipping and Delivery Policy:

We deliver products Australia wide using Express Post prepaid satchels, sometimes with signature upon receipt depending on the value of the item being shipped. We also use Platinum Express Post satchels which require a signature upon receipt.  Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.  Shipping times (excluding Christmas Trading period - see below) for stock items are estimated at between 3-10 business days depending on your location within Australia.

Items that are 'made to order' have an estimated delivery of 1 to 6 working weeks depending on the time of year and the item being ordered. Seaspray Jewellery will communicate with you regarding delivery time via email or text message.

Christmas Trading - Orders received after the 15 December 2017 will not be guaranteed a pre-Christmas Delivery. 

Orders made after the 15 December 2017 may not be delivered until after the 3rd January 2018.

All transactions are processed in Australian Dollars (AUD)

Pricing Policy:

All of our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax) as of 1st November, 2012. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price where possible.

Customer Service Policy:

Seaspray Valuations & Fine Jewellery is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently available and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

Refund Policy:

Please choose your online purchase carefully. Seaspray Jewellery offers a 7 day refund or exchange on goods purchased when the goods are returned to Seaspray Jewellery in new condition in the original packaging.